COVID-19 Updates

UPDATED SEPTEMBER 7, 2020


Dear Residents, Families, Friends, and Team Members,

I am happy to announce the first part of Sonata’s Phase II Re-Opening Plan, general indoor visits, are ready to begin for all communities on Wednesday, September 9th.  Your first step in starting general visits with your loved one is viewing the below training video that details infection control procedures, mandatory mask

wearing, maintaining social distancing, and required check-in process. I included General Visitation guidelines below along with the Calendly software link to schedule your first family visit.

General Visitation Procedures:

  • Community must be Covid free (staff and resident) for the last 14
  • Any community that has a resident or staff person test positive must immediately cease
  • Each resident may have up to 2 visitors at a time-with a maximum of 5 different individuals designated to visit at any given time- Each resident may have a maximum of 1 visit per
  • The community is contacting all residents and/or primary responsible parties to identify the designated five (5) visitors.
  • Visits are 30 min max for Memory Care and 45 minutes max for Assisted Living and Independent
  • Visitation is prescheduled through the online application or by calling
  • Approved visitors should coordinate visits to ensure resident has only one visit per
  • Any additional visits may be cancelled by the community to ensure all residents have the opportunity for a weekly visit.
  • Visitor must be at least 18 years of age.
  • Visitor must receive infection control training prior to
  • Visitation to occur in designated
  • Social distancing and masks are
  • Visitation area must be
  • Visitation area must be hard surface which is sanitized between each

Please click here to watch our training video

Again, we want to thank all of our team members for their ongoing, tireless efforts and for all the support we have received from our residents and families!

We look forward to seeing you all soon and having the opportunity to reinforce our commitment to our Core Values and the uninterrupted, seamless provision of Sonata “At Your Service”.

Be safe and stay well! Together, we got this!

At Your Service,

Shelley Esden,
Chief Operating Officer

COMMUNITY COVID-19 NOTIFICATIONS

UPDATED JULY 8, 2020 | SELECT A COMMUNITY FROM MENU

Dear Residents, Family Members, and All Visitors:

Many of you have been hopeful that the assisted living facility visitation ban and other restrictions would end today. Unfortunately, this is not the case. The Governor has extended the State of Emergency, which includes the visitation ban. At this point, we do not know how long the visitation ban will last.

Two weeks ago, we decided to hold off on starting our Sonata Safe Connect visits due to the rising infection rates of COVID-19. As the curve has yet to flatten, we have decided it is in the best interest of our residents to extend the postponement of the Safe Connect visits for now. We will continue to offer window visits and virtual visits as arranged through each communities Calendly program. I want to thank each of you for your patience while we work out the kinks. This is new to all of us and the teams are working hard to make your visits as pleasant as possible.

As you are aware, Sonata has been very proactive with testing our residents and staff, as we believe testing has been the best way to curb the spread of COVID-19 in our communities. The State of Florida has recently implemented mandatory bi-weekly testing for all assisted living and skilled nursing facility staff. The State has contracted with an independent laboratory that will process all COVID-19 testing.

Although HIPAA privacy laws prohibit the disclosure of the identity of any individuals testing positive, Sonata will continue to provide updates of testing results. It’s important to note, whenever any individual within a Sonata community receives a positive result, the Department of Health (DOH), in concert with Sonata, conducts a thorough investigation (contact tracing) to identify any and all who may have had contact with an individual testing positive. Those identified at risk of exposure are immediately quarantined and tested. Contact tracing is an important part of Sonata’s COVID-19 Rapid Response Protocol and is mandated by the DOH.

Should the potential for more widespread exposure arise for ANY reason, proactive resident testing will be conducted. In the event a family would simply feel more comfortable having their loved one tested, this is available upon request for a $30 administrative fee.

Please email [email protected] with any questions, comments, or concerns, and be sure to include your loved one’s name and community. Thank you for your understanding and patience as we work through this difficult time together.

At Your Service,

Shelley Esden,
Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Boca Raton Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 1

Scheduled testing

Next scheduled staff test: September 3

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Michael Graham, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Boynton Beach Residents, Family Members and Staff:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 1

Residents who have tested positive within the last week:

In house: 1

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 24

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Christine Cheeseman, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Serenades at West Orange Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 2

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Linda Mena, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Coconut Creek Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 2

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 4

Scheduled testing

Next scheduled staff test: August 25

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Jennifer Forbes, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Serenades at Longwood Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 25

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Carolyn Barton, at [email protected] or email [email protected]. (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Viera Residents, Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 24

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Interim Executive Director, Amy Stephenson, at [email protected] or email [email protected]. (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Sonata Delray Beach Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 1

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 2

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, John Culhane, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Sonata Hunter’s Creek Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 1

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Tammy Cain, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata West Residents, Family Members and Staff,

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 3

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Brooke Ellis, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Serenades at The Villages Residents, Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 26

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Alyssa Ingle, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Sonata Vero Beach Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 24

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Brent Atwell, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

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