UPDATED JULY 8, 2020


Dear Residents and Families,

Many of you have been hopeful that the assisted living facility visitation ban and other restrictions would end today. Unfortunately, this is not the case. The Governor has extended the State of Emergency, which includes the visitation ban. At this point, we do not know how long the visitation ban will last.

Two weeks ago, we decided to hold off on starting our Sonata Safe Connect visits due to the rising infection rates of COVID-19. As the curve has yet to flatten, we have decided it is in the best interest of our residents to extend the postponement of the Safe Connect visits for now. We will continue to offer window visits and virtual visits as arranged through each communities Calendly program. I want to thank each of you for your patience while we work out the kinks. This is new to all of us and the teams are working hard to make your visits as pleasant as possible.

As you are aware, Sonata has been very proactive with testing our residents and staff, as we believe testing has been the best way to curb the spread of COVID-19 in our communities. The State of Florida has recently implemented mandatory bi-weekly testing for all assisted living and skilled nursing facility staff. The State has contracted with an independent laboratory that will process all COVID-19 testing.

Although HIPAA privacy laws prohibit the disclosure of the identity of any individuals testing positive, Sonata will continue to provide updates of testing results. It’s important to note, whenever any individual within a Sonata community receives a positive result, the Department of Health (DOH), in concert with Sonata, conducts a thorough investigation (contact tracing) to identify any and all who may have had contact with an individual testing positive. Those identified at risk of exposure are immediately quarantined and tested. Contact tracing is an important part of Sonata’s COVID-19 Rapid Response Protocol and is mandated by the DOH.

Should the potential for more widespread exposure arise for ANY reason, proactive resident testing will be conducted. In the event a family would simply feel more comfortable having their loved one tested, this is available upon request for a $30 administrative fee.

Please email [email protected] with any questions, comments, or concerns, and be sure to include your loved one’s name and community. Thank you for your understanding and patience as we work through this difficult time together.

At Your Service,

Shelley Esden,
Chief Operating Officer

COMMUNITY COVID-19 NOTIFICATIONS

UPDATED JULY 8, 2020 | SELECT A COMMUNITY FROM MENU

Dear Residents, Family Members, and All Visitors:

Many of you have been hopeful that the assisted living facility visitation ban and other restrictions would end today. Unfortunately, this is not the case. The Governor has extended the State of Emergency, which includes the visitation ban. At this point, we do not know how long the visitation ban will last.

Two weeks ago, we decided to hold off on starting our Sonata Safe Connect visits due to the rising infection rates of COVID-19. As the curve has yet to flatten, we have decided it is in the best interest of our residents to extend the postponement of the Safe Connect visits for now. We will continue to offer window visits and virtual visits as arranged through each communities Calendly program. I want to thank each of you for your patience while we work out the kinks. This is new to all of us and the teams are working hard to make your visits as pleasant as possible.

As you are aware, Sonata has been very proactive with testing our residents and staff, as we believe testing has been the best way to curb the spread of COVID-19 in our communities. The State of Florida has recently implemented mandatory bi-weekly testing for all assisted living and skilled nursing facility staff. The State has contracted with an independent laboratory that will process all COVID-19 testing.

Although HIPAA privacy laws prohibit the disclosure of the identity of any individuals testing positive, Sonata will continue to provide updates of testing results. It’s important to note, whenever any individual within a Sonata community receives a positive result, the Department of Health (DOH), in concert with Sonata, conducts a thorough investigation (contact tracing) to identify any and all who may have had contact with an individual testing positive. Those identified at risk of exposure are immediately quarantined and tested. Contact tracing is an important part of Sonata’s COVID-19 Rapid Response Protocol and is mandated by the DOH.

Should the potential for more widespread exposure arise for ANY reason, proactive resident testing will be conducted. In the event a family would simply feel more comfortable having their loved one tested, this is available upon request for a $30 administrative fee.

Please email [email protected] with any questions, comments, or concerns, and be sure to include your loved one’s name and community. Thank you for your understanding and patience as we work through this difficult time together.

At Your Service,

Shelley Esden,
Chief Operating Officer

UPDATED MAY 21, 2020

Dear Sonata Boca Raton Residents, Families, and Team Members:

As you are aware, after conducting our second round of proactive COVID-19 testing on all our residents and staff, three residents had tested positive. To date, no residents or staff members, including those who had tested positive, have ever exhibited any symptoms of COVID-19 as defined by the CDC.

In following CDC guidelines, two negative tests, at least 24 hours apart, are required to deem a person COVID-19 free. At this time, I am happy to say that we have completed the retesting, and all tests have returned as negative. Sonata Boca Raton is currently COVID-19 free.

Understanding how vulnerable our residents may be to COVID-19, we will continue to monitor all residents daily for any fluctuation in temperature or change in status, including any symptom of COVID-19 such as sore throat, fever, coughing, or shortness of breath. We will also continue to abide by the strictest screening and safety protocols pursuant to the CDC and Department of Health.  Again, there are no residents or staff members, including those who have tested positive, that ever exhibited any symptoms of COVID-19, as defined by the CDC, at Sonata Boca Raton.

If you have further questions, please don’t hesitate to reach out to Michael Graham, Executive Director, at [email protected]  or email us at [email protected]. We are here for our residents and we are here for you.

Please be safe.

UPDATED JULY 7, 2020

Dear Sonata Boynton Beach Residents, Family Members and Staff:

Per our commitment to you for honest and full transparency during the COVID-19 pandemic, we have been providing updates to any changes in our COVID-19 protocols and if the community receives positive COVID-19 test results for residents and staff.

Our last staff testing was completed on June 29th. Results for that round of testing, received on July 3rd, indicate one team member with a positive result. Employees who test positive, or who may have been exposed to someone who tests positive, are required to quarantine at home and two negative test results are required before they may return to work.

The State of Florida has now implemented bi-weekly testing of all staff to begin this month. Our staff will now be tested every two weeks through a State contracted laboratory. We will keep you informed of the results as we get them.

Nothing is more important to Sonata than taking care of our residents and our team members. We stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, is the best way to protect our residents. We are encouraging all our staff to stay safe while off to keep our residents safe here in our community.

If you have further questions, please do not hesitate to reach out to your Executive Director, Christine Cheeseman, at [email protected] or email us at [email protected]

We are here for our residents and we are here for you.

Sincerely,

Shelley Esden,
Chief Operating Officer

UPDATED JULY 8, 2020

To Our Sonata Vero Beach Residents, Families, and Team Members:

Yesterday, we were informed that a staff member had tested positive for COVID-19 by the Department of Health. Although this staff member was following our mask protocol while at work in the community, we have decided to complete proactive testing of all residents on Thursday, July 9th as this employee had contact with multiple residents. Please know that no other staff or residents are exhibiting any symptoms of COVID-19 and this testing is just a precaution.

We expect to have results mid to late next week. We will continue to monitor all residents daily for any fluctuation in temperature or change in status, including any symptom of COVID-19 such as sore throat, fever, coughing, or shortness of breath. Again, there are currently no residents or staff members that are exhibiting any symptoms of COVID-19 as defined by the CDC.

If you have further questions, please do not hesitate to reach out to your Executive Director, Brent Atwell, at [email protected] or email us at [email protected].

We are here for our residents and we are here for you.

UPDATED JULY 7, 2020

Dear Sonata Coconut Creek Residents, Families, and Team Members:

Over the past week, two residents (one Assisted Living and one Memory Care) tested positive for COVID-19 after being admitted to the hospital. These residents remain in the hospital and will require two negative test results to return to the community.

We also have one staff member who is isolating at home after exposure to COVID-19 from a family member. All staff was tested last week, and we await results from that testing. Going forward, we will be testing staff every two weeks.

Although no one is exhibiting any signs or symptoms of COVID-19, we tested all Memory Care residents today as a safety precaution to identify if there are any asymptomatic carriers. We should have the results back later this week and will send out an additional update with the results.

Staff continue to encourage all residents, to the extent possible, to stay in their apartments. We are encouraging safe social distancing and asking all residents wear a face mask when out of their apartments as tolerated.

We will continue to monitor all residents, daily, for any fluctuation in temperature or change in status, including any symptom of COVID-19 such as sore throat, fever, coughing, or shortness of breath. Again, there are currently no residents or staff members that are exhibiting any symptoms of COVID-19 as defined by the CDC.

Nothing is more important to Sonata than taking care of our residents and our team members. We stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, was and is the best way to protect our residents.

If you have further questions, please do not hesitate to reach out to your Executive Director, Jennifer Forbes, at [email protected] or email us at [email protected] We are here for our residents and we are here for you.

Wishing you and your family the best of health!

Please be safe.

Shelley Esden,

Chief Operating Officer

UPDATED JUNE 26, 2020

To Our Sonata Hunter’s Creek Residents, Families, and Team Members:

This past Monday, Sonata Hunter’s Creek tested all residents and staff for COVID-19 after receiving notice of 2 positive results last week. The results indicate 3 additional residents and one staff member have also tested positive.

The staff member was informed and will be self-isolating at home for 14 days. Two negative tests will be required before a staff member can return to work. One resident, who had already been under quarantine due to diarrhea, tested positive and was admitted to the hospital.  The other two residents who tested positive are quarantined in their apartments.  Neither of these residents had any signs or symptoms and remain asymptomatic.  All residents who tested positive and their family members have been notified.

All assisted living residents are being asked to stay in their apartments and all assisted living group activities have been suspended until further notice.

We continue to monitor all residents and staff, daily, for any fluctuation in temperature or change in status, including any symptom of COVID-19 such as sore throat, fever, coughing, or shortness of breath. Nothing is more important to Sonata than taking care of our residents and our team members. We stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, was and is the best way to protect our residents.

If you have further questions, please do not hesitate to reach out to your Executive Director, Tammy Cain, at [email protected] or email us at [email protected]. We are here for our residents and we are here for you.

Wishing you and your family the best of health!

UPDATED JULY 7, 2020

Dear Serenades at Longwood Families and Team Members:

Per our commitment to you for honest and full transparency during the COVID-19 pandemic, we have been providing updates to any changes in our COVID-19 protocols and if the community receives positive COVID-19 test results for residents and staff.

Our last staff testing was completed on June 30th. Results for that round of testing, received on July 5th, indicate one team member with a positive result. Employees who test positive, or who may have been exposed to someone who tests positive, are required to quarantine at home and two negative test results are required before they may return to work.

The State of Florida has now implemented bi-weekly testing of all staff to begin this month. Our staff will now be tested every two weeks through a State contracted laboratory. We will keep you informed of the results as we get them.

Nothing is more important to Sonata than taking care of our residents and our team members. We stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, is the best way to protect our residents. We are encouraging all our staff to stay safe while off duty to keep our residents safe here in our community.

If you have further questions, please do not hesitate to reach out to your Executive Director, Carolyn Barton, at [email protected] or email us at [email protected].

We are here for our residents and we are here for you.

UPDATED JULY 7, 2020

To Our Sonata Delray Beach Residents, Families, and Team Members:

This past weekend, we received notice that a resident tested positive for COVID-19 during a visit to the Emergency Room. This resident has been isolated to his apartment for the last several weeks

due to several necessary physician appointments outside of the community, which is our protocol to keep other residents safe from exposure. This resident is asymptomatic and will remain in isolation until two negative COVID-19 tests are obtained.

Results received on June 27th for our last round of staff testing indicate only one staff member tested positive. This employee remains at home in isolation and will not return until two negative tests are obtained.

Staff continue to encourage all residents, to the extent possible, to stay in their apartments. We are encouraging safe social distancing and asking all residents wear a face mask when out of their apartments as tolerated.

We will continue to monitor all residents, daily, for any fluctuation in temperature or change in status, including any symptom of COVID-19 such as sore throat, fever, coughing, or shortness of breath. Again, there are currently no residents or staff members that are exhibiting any symptoms of COVID-19 as defined by the CDC.

Nothing is more important to Sonata than taking care of our residents and our team members. We stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, was and is the best way to protect our residents.

If you have further questions, please do not hesitate to reach out to your Executive Director, John Culhane, at [email protected] or email us at [email protected] We are here for our residents and we are here for you.

Wishing you and your family the best of health!

UPDATED JULY 2, 2020

To Our Serenades at The Villages Residents, Families and Team Members:

One of our residents was recently sent to the hospital with fever, cough, and general lethargy. This resident has tested positive for the COVID-19 virus and will remain in the hospital until two negative results are obtained.

In light of this development, we have decided to test all residents this coming Monday. Nothing is more important to Sonata than taking care of our residents and we stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, is the best way to protect our residents.

Please know, we understand the concerns surrounding this news and take our responsibility to protect our residents very seriously. If you have further questions, please do not hesitate to reach out to your Executive Director, Jackie Merz, at [email protected] or email us at [email protected].

We are here for our residents and we are here for you.

Please be safe,

Shelley Esden,

Chief Operating Officer

UPDATED JULY 7, 2020

Dear Serenades at West Orange Families and Team Members:

Per our commitment to you for honest and full transparency during the COVID-19 pandemic, we have been providing updates to any changes in our COVID-19 protocols and if the community receives positive COVID-19 test results for residents and staff.

Our last staff testing was completed on June 28th. Results for that round of testing, received on July 6th, indicate one team member with a positive result. Employees who test positive, or who may have been exposed to someone who tests positive, are required to quarantine at home and two negative test results are required before they may return to work.

The State of Florida has now implemented bi-weekly testing of all staff to begin this month.  Our staff will now be tested every two weeks through a State contracted laboratory.  We will keep you informed of the results as we get them.

Nothing is more important to Sonata than taking care of our residents and our team members. We stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, is the best way to protect our residents. We are encouraging all our staff to stay safe while off duty to keep our residents safe here in our community.

If you have further questions, please do not hesitate to reach out to your Executive Director, Linda Mena, at [email protected] or email us at [email protected]. We are here for our residents and we are here for you.

Please be safe,

Shelley Esden,
Chief Operating Officer

UPDATED JULY 1, 2020

Dear Residents and Families,

After two employees tested positive last week from exposure outside the community, Sonata West tested all staff and Assisted Living residents for COVID-19. The results indicate only two additional COVID-19 positive staff and no COVID-19 positive residents.

The staff members will be self-isolating at home for 14 days. Two negative tests will be required before a staff member can return to work.

We continue to monitor all residents and staff, daily, for any fluctuation in temperature or change in status, including any symptom of COVID-19 such as sore throat, fever, coughing, or shortness of breath. We stand firm in our belief that proactive testing, combined with strict adherence to CDC and DOH approved guidelines, was and is the best way to protect our residents.

If you have further questions, please do not hesitate to reach out to your Executive Director, Brooke Ellis, at [email protected] or email us at [email protected]. We are here for our residents and we are here for you.

Wishing you and your family the best of health!

Sincerely,

Brooke Ellis

UPDATED MAY 5, 2020

Dear Sonata Viera Residents, Families and Team Members:

As you are aware, after conducting our second round of proactive COVID-19 testing on all our residents and staff, eight residents and two staff had tested positive. To date, no residents or staff members, including those who had tested positive, have ever exhibited any symptoms of COVID-19 as defined by the CDC.

In following CDC guidelines, we can retest 7 days after the initial positive result. Two negative tests, at least 24 hours apart, are required to deem a person COVID-19 free. At this time, I am happy to say that we have completed the retesting, and all tests have returned as negative, with the exception of one team member, whose test results will be received later this week.

Understanding how vulnerable our residents may be to COVID-19, we will continue to monitor all residents daily for any fluctuation in temperature or change in status, including any symptom of COVID-19 such as sore throat, fever, coughing, or shortness of breath. We will also continue to abide by the strictest screening and safety protocols pursuant to the CDC and Department of Health.  Again, there are no residents or staff members, including those who have tested positive, that ever exhibited any symptoms of COVID-19, as defined by the CDC, at Sonata Viera.

If you have further questions, please don’t hesitate to reach out to your Executive Director, Jill England, at [email protected]  or email us at [email protected]. We are here for our residents and we are here for you.

Please be safe,

Shelley Esden
Chief Operating Officer

Partners & Awards