COVID-19 Updates

UPDATED JULY 8, 2020


Dear Residents and Families,

Many of you have been hopeful that the assisted living facility visitation ban and other restrictions would end today. Unfortunately, this is not the case. The Governor has extended the State of Emergency, which includes the visitation ban. At this point, we do not know how long the visitation ban will last.

Two weeks ago, we decided to hold off on starting our Sonata Safe Connect visits due to the rising infection rates of COVID-19. As the curve has yet to flatten, we have decided it is in the best interest of our residents to extend the postponement of the Safe Connect visits for now. We will continue to offer window visits and virtual visits as arranged through each communities Calendly program. I want to thank each of you for your patience while we work out the kinks. This is new to all of us and the teams are working hard to make your visits as pleasant as possible.

As you are aware, Sonata has been very proactive with testing our residents and staff, as we believe testing has been the best way to curb the spread of COVID-19 in our communities. The State of Florida has recently implemented mandatory bi-weekly testing for all assisted living and skilled nursing facility staff. The State has contracted with an independent laboratory that will process all COVID-19 testing.

Although HIPAA privacy laws prohibit the disclosure of the identity of any individuals testing positive, Sonata will continue to provide updates of testing results. It’s important to note, whenever any individual within a Sonata community receives a positive result, the Department of Health (DOH), in concert with Sonata, conducts a thorough investigation (contact tracing) to identify any and all who may have had contact with an individual testing positive. Those identified at risk of exposure are immediately quarantined and tested. Contact tracing is an important part of Sonata’s COVID-19 Rapid Response Protocol and is mandated by the DOH.

Should the potential for more widespread exposure arise for ANY reason, proactive resident testing will be conducted. In the event a family would simply feel more comfortable having their loved one tested, this is available upon request for a $30 administrative fee.

Please email [email protected] with any questions, comments, or concerns, and be sure to include your loved one’s name and community. Thank you for your understanding and patience as we work through this difficult time together.

At Your Service,

Shelley Esden,
Chief Operating Officer

COMMUNITY COVID-19 NOTIFICATIONS

UPDATED JULY 8, 2020 | SELECT A COMMUNITY FROM MENU

Dear Residents, Family Members, and All Visitors:

Many of you have been hopeful that the assisted living facility visitation ban and other restrictions would end today. Unfortunately, this is not the case. The Governor has extended the State of Emergency, which includes the visitation ban. At this point, we do not know how long the visitation ban will last.

Two weeks ago, we decided to hold off on starting our Sonata Safe Connect visits due to the rising infection rates of COVID-19. As the curve has yet to flatten, we have decided it is in the best interest of our residents to extend the postponement of the Safe Connect visits for now. We will continue to offer window visits and virtual visits as arranged through each communities Calendly program. I want to thank each of you for your patience while we work out the kinks. This is new to all of us and the teams are working hard to make your visits as pleasant as possible.

As you are aware, Sonata has been very proactive with testing our residents and staff, as we believe testing has been the best way to curb the spread of COVID-19 in our communities. The State of Florida has recently implemented mandatory bi-weekly testing for all assisted living and skilled nursing facility staff. The State has contracted with an independent laboratory that will process all COVID-19 testing.

Although HIPAA privacy laws prohibit the disclosure of the identity of any individuals testing positive, Sonata will continue to provide updates of testing results. It’s important to note, whenever any individual within a Sonata community receives a positive result, the Department of Health (DOH), in concert with Sonata, conducts a thorough investigation (contact tracing) to identify any and all who may have had contact with an individual testing positive. Those identified at risk of exposure are immediately quarantined and tested. Contact tracing is an important part of Sonata’s COVID-19 Rapid Response Protocol and is mandated by the DOH.

Should the potential for more widespread exposure arise for ANY reason, proactive resident testing will be conducted. In the event a family would simply feel more comfortable having their loved one tested, this is available upon request for a $30 administrative fee.

Please email [email protected] with any questions, comments, or concerns, and be sure to include your loved one’s name and community. Thank you for your understanding and patience as we work through this difficult time together.

At Your Service,

Shelley Esden,
Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Boca Raton Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 1

Scheduled testing

Next scheduled staff test: September 3

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Michael Graham, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Boynton Beach Residents, Family Members and Staff:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 1

Residents who have tested positive within the last week:

In house: 1

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 24

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Christine Cheeseman, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Serenades at West Orange Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 2

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Linda Mena, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Coconut Creek Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 2

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 4

Scheduled testing

Next scheduled staff test: August 25

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Jennifer Forbes, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Serenades at Longwood Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 25

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Carolyn Barton, at [email protected] or email [email protected]. (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata Viera Residents, Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 24

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Interim Executive Director, Amy Stephenson, at [email protected] or email [email protected]. (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Sonata Delray Beach Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 1

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 2

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, John Culhane, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Sonata Hunter’s Creek Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 1

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Tammy Cain, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

Dear Sonata West Residents, Family Members and Staff,

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: September 3

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Brooke Ellis, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Serenades at The Villages Residents, Families and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 26

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Alyssa Ingle, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

UPDATED AUGUST 20, 2020

To Our Sonata Vero Beach Residents, Families, and Team Members:

Here is your weekly update for the week of August 14 – August 20, 2020.

Please know that all residents and families are notified immediately of a COVID positive diagnosis and any resident who tests positive is quarantined in their apartment until deemed COVID free. Any staff member who tests positive is required to quarantine at home and will not return to work until COVID free.

Residents

Current COVID-19 positive residents in house: 0

Residents who have tested positive within the last week:

In house: 0

In hospital: 0

Staff

Employees who have tested positive within the last week: 0

Scheduled testing

Next scheduled staff test: August 24

Next scheduled resident test: None

If you have any questions or need additional information, please reach out to your community’s Executive Director, Brent Atwell, at [email protected] or email [email protected] (Please be sure to include your loved one’s name and community when using this email.)

Stay Safe,

Shelley Esden,

Chief Operating Officer

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