Hurricane Irma Updates

Safety for our Sonata Residents is our Priority! Our current plan of action is below. We will update you daily on any changes that occur.

12:00PM, TUESDAY, SEPTEMBER 5

• Sonata’s comprehensive Emergency Preparedness Plan has been activated
• All families to be sent ongoing communication and updates via email
• Emergency Generator on site for back-up power
• Emergency Food on hand
• Medical Supplies on hand

Florida is bracing for the potential landfall of Hurricane Irma and is currently monitoring the Hurricane path as it may effect us and our communities. The latest track does put Irma much closer to Florida as a possible Category 5 hurricane per the National Hurricane Center. Sonata Senior Living is closely monitoring and watching updates from the National Weather Service and local emergency management services. Sonata Senior Living will send messages to families by email and update our website and social media pages regarding any impact Hurricane Irma will have on our Sonata community operations. Please make sure that your contact information is current; Please contact the community with any changes.

12:00PM, WEDNESDAY, SEPTEMBER 6

• Sonata’s comprehensive Emergency Preparedness Plan has been activated
• Additional staffing & Management has been secured
• All families to be sent ongoing communication and updates via email
• Emergency Generator on site for back-up power
• Emergency Food on hand
• Medical Supplies on hand

Please be assured Sonata is closely monitoring Hurricane Irma and consulting with the National Weather Service and Local Emergency Management Offices. We will be sending messages to family members via email, Facebook and our SonataSeniorLiving.com website regarding any effect on our community’s preparedness status or the need to evacuate on a regular basis.

Please note, we will be reaching out to all family members during the day today to confirm whether your loved one will be staying at Sonata during the storm or whether or not you intend to pick them up prior. If you plan on picking them up, we ask that you notify us in advance and make arrangements and plan on picking them up no later than Friday. All residents remaining at the community after Friday will be evacuated in the event the need arises or an evacuation order is issued by emergency management officials. Should you have any questions, please contact our Home Office at 407-286-6490.

12:00PM, THURSDAY, SEPTEMBER 7

• Sonata’s Comprehensive Emergency Preparedness Plan has been activated
• Additional staffing & Management has been secured
• All families to be sent ongoing communication and updates via email
• Emergency Generator on site for back-up power
• Emergency Food on hand
• Medical Supplies on hand
• All South Florida Communities will be fully staffed for the duration of the storm
beginning at noon on Saturday

Sonata is closely monitoring Hurricane Irma and consulting with the National Weather Service and Local Emergency Management Offices. We are sending messages to family members on a regular basis via email, Facebook and our SonataSeniorLiving.com website regarding any effect on our community’s preparedness status or the need to evacuate. We apologize that text messaging cannot be enabled as a means of communication for this storm.

None of our communities have received evacuation orders at this time. We will continue to prepare for the storm to ensure that we have appropriate supplies including food, water. and necessary medications.

Your local communities will be following up with a phone call to the primary contact noted on our resident emergency contact form by the end of day today. If you have not been contacted by the end of the day, please call the community directly.

4:00PM, FRIDAY, SEPTEMBER 8

Sonata Central Florida looks to be impacted directly by Hurricane Irma. We have listed a few highlights below to ensure you that all precautionary measures have been taken and your loved ones are safe.

•All Central Florida communities have been in contact with the Agency for Health Care Administration and are being advised on best practices and resources.
•Once tropical storm winds have made it to the area, our communities will be locked down and no visitors will be allowed in or out of the community.
•Safe refuge areas within the community have been identified for all of our residents.
•All primary contacts have been called. If you have not heard from us, please contact your local community.
•Utility information and account numbers have been secured and Sonata communities are on the “priority for health care” list as one of the first to be restored once the storm has passed.
•Sonata has already contracted with repair teams to immediately begin repairs after the storm passes.

Please understand that we are experiencing heavier then normal call volumes at this time. If you do not get an answer, please leave a message and someone will get back with you as soon as possible.

12:00PM, SATURDAY, SEPTEMBER 9

Although Irma has moved a bit west, we are expecting and preparing for heavy winds and rain. All staff will be in place no later then 9:00PM this evening. All of our communities are prepared and all of our emergency plans have been activated. There will be a 7:00PM curfew for visitors coming in and out of our communities. If you have any questions or concerns, please contact your local community as our home office is closed. Please understand that we are experiencing heavier then normal call volumes at this time. If you do not get an answer, please leave a message and someone will get back with you as soon as possible.

12:00PM, SUNDAY, SEPTEMBER 10

Hello Sonata Family,
At this time, we have Sonata Coconut Creek and Sonata Delray Beach running on generators. We had a normal dinner service last night. South Florida residents are participating in activities as they experience Tropical Storm wind gusts. All are safe.

All Central Florida residents are doing well. Management staff is in place and ready for the storm. They have had no power loss at this time.

If you try to call our communities, please understand that we are experiencing heavier then normal call volumes at this time. We may have power loss and have loss of service as well. If you do not get an answer, please leave a message and someone will get back with you as soon as possible. We will continue to communicate as much as we can.

12:00PM, MONDAY, SEPTEMBER 11 – Sonata Viera

Dear Families and Friends,Hurricane Irma has now passed. I wanted to reach out and update you on the status of our Residents and Community. We hope that our families and friends are safe and only experienced the minimal impact as we did by Sonata at Viera. In the aftermath of the storm, our primary issue today is no running water due to a city of Cocoa Water Utility line break. Given the significant impact felt by so many, we feel very blessed and fortunate. The Sonata Viera management team and entire staff did an amazing job preparing for the storm, ensuring our resident’s safety, and providing excellent care and reassurance during the storm. During the storm, the community did lose power briefly but the generator provided ample coverage until power was restored. The Community is currently operating with full power and all phones are operational. We have also had specialists from an Austin roofing company come and make sure all of the roofs are secured and made sure there’s no major damage. As far as the water, Viera is on a boil water alert but there is plenty of emergency water on hand for the residents consumption and personal needs. Overall, the building held up very well and only requires minor roof repair, and a few tree limbs were lost. Today, we have asked managers and staff to rotate coverage so they are able to assess their homes and make any necessary arrangements to make sure their families are safe as well. With our phone lines working, we ask that you limit your calls to emergency only as we need to keep them open for supply and staffing purposes and any emergencies that may arise. If you would like to come in and visit your loved one, we kindly ask that you wait until later in the day after emergency crews have had the opportunity to clear roadways and assist those in immediate need. Your safety is our concern as well. The safety of our residents and our staff is our number one priority and it is very evident that Sonata Viera has a compassionate team dedicated to their residents. Although, times like these are never what we want to encounter, it truly shows the character and heart of individuals. I am very proud, blessed and thankful for the Viera team and it’s residents. We will be updating you with communication through our Facebook page and website as needed. Again, we appreciate your cooperation and would like for all of you to be safe.

12:00PM, MONDAY, SEPTEMBER 12 –

Dear family and friends,
Our home office is still having phone and internet issues so we apologize in advance if you have tried to reach out to us. If you have an emergency or an immediate need, please email info@sonatahc.com. We will do our very best to get back with you.

12:00PM, WEDNESDAY, SEPTEMBER 13

We wanted to give you a quick update on all of our communities and also let you know that our home office phone lines and internet are down. If you need immediate help or have an emergency, please email us at info@sonatahc.com.

Community Utility Status Update:

Serenades Longwood: All utilities are in working order.

Serendaes West Orange: All utilities are in working order.

Serenades The Villages: All utilities are in working order.

Sonata Viera: All utilities are in working order.

Sonata Delray Beach: All utilities are in working order.

Sonata Boynton Beach: All utilities are in working order.

Sonata Boca Raton: All utilities are in working order.

Sonata Coconut Creek: Power has not been restored. The Memory Care Building is currently operating lights, portable A/Cs and other power on emergency power supplied by the on-site generator. The Assisted Living generator has experienced mechanical issues and residents are temporarily housed at alternate Sonata Communities with full power. Service personnel are currently working on this matter and hope to have it resolved soon. Sonata’s back-up generator has been delivered as a contingency plan and electricians are on site to install. We will keep all our Coconut families apprised of any updates to this matter as they occur.

12:00PM, THURSDAY, SEPTEMBER 14

Sonata is ecstatic to let you know that power has been restored to all communities. All of residents are doing well and our community staff are working tirelessly to get everyone back to their normal routine. If you should have any questions or concerns, please feel free to call that community directly.